Credit a transaction

You can submit credit requests for credit card transactions in the Admin Console under Sales > Transactions.

1. Go to Sales > Transactions in the Admin Console.

2. Click the view icon for the order you want to credit to view the details.

3. Click More Options.

4. Select Credit. The Submit new Credit transaction window appears.

5. Enter the Amount of the credit request. By default, it shows the original order amount.

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   Note

   If the setting Limit Credit Transactions is enabled, you cannot enter a credit amount greater than the order amount.

6. Click Submit.