You can submit credit requests for credit card transactions in the Admin Console under **Sales \> Transactions**.
Go to **Sales \> Transactions** in the Admin Console.
Click the view icon for the order you want to credit to view the details.
Click **More Options**.
Select **Credit**. The Submit new Credit transaction window appears.
Enter the **Amount** of the credit request. By default, it shows the original order amount.
If the setting Limit Credit Transactions is enabled, you cannot enter a credit amount greater than the order amount.