Manage passwords

Users who forget their passwords are sent a link to reset their password. They then are guided through a typical "forgot password" workflow. Alternately, console users may reset website user passwords, and both console and website users may update their password on their own.

Console user forgot password

1. If a Console user forgets their password, they should click the Forgot Password? link on the Sign In page of the Admin Console.
2. The user enters their username, and clicks Send Email.
3. The user receives an email with a link they can click to reset their password. The reset password link is set to expire after two days. If the user attempts to use an expired link, the webpage reminds the user the link has expired, and encourages them to click Forgot Password? again.
4. The user clicks Reset Password.
5. The user enters a new password, and enters it again to confirm, then clicks Reset Password. After the password has been changed, the user is redirected to the sign in page, where they can sign in with their new password.

Website user forgot password

1. If a Website user forgets their password, they should click the Forgot Password? link on the Sign In page of the Configured Commerce site.
2. The user enters their username, and clicks Send Email.
3. The user receives an email with a link they can click to reset their password. The reset password link is set to expire after two days. If the user attempts to use an expired link, the webpage reminds the user the link has expired, and encourages them to click Forgot Password? again.
4. The user clicks Reset Password.
5. The user enters a new password, and enters it again to confirm, then clicks Reset Password. After the password has been changed, the user is redirected to the sign in page, where they can sign in with their new password.

Update a user's password

In the interest of application security, users are encouraged to change their console or website password periodically.

Console user change password

1. To change your Console user password, log in to the Admin Console.
2. Click the User Profile link in the upper right corner of the screen.
3. Click Change Password.
4. Enter the Current Password, New Password, and Retype New Password.
5. Click Change Password.
6. Click Save. The next time you log in, you will need to do so using the new password.

Website user change password

1. To change your Website user password, log in to the Commerce site.
2. Hover over My Account, and select Account Settings.
3. Click Change Password.
4. Enter the Current Password, New Password, and Confirm New Password.
5. Click Change Password. The next time you log in, you will need to do so using the new password.