Optimizely <<product-name>> allows Admin Console Users to revert an item placed in the Cart by a User to a Saved Order. In the event that a submitted order fails to properly submit to the ERP, such as faulty payment information, the Admin can then return the order to the customer as a Saved Order found in their My Account \> Saved Orders. This allows the customer to conveniently correct and resubmit the order without having to start over from the beginning.
This feature requires the **Revertable Order Statuses** Setting to be correctly configured:
Go to **Admin Console** \> **Administration** \> **System** \> **Settings**.
In the search box, enter **Revert** and look for and select **Revertable Order Statuses**.
Enter the desired status in the field and click **Add** to create additional statuses or click **Delete** to remove any unwanted statuses.
After completing the previous set up instructions, follow the steps below to cancel an order.
Go to **Admin Console** \> **Sales** \> **Cart History**.
Select the desired Order.
The order must still be in the **Cart History** and not submitted for purchase.
In the Primary Toolbar, click **More Options**.
Click the **Revert to Saved Order** menu option.
A message will display that confirms the item was successfully converted to a Saved Order.