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Optimizely <<product-name>> allows Admin Console Users to revert an item placed in the Cart by a User to a Saved Order. In the event that a submitted order fails to properly submit to the ERP, such as faulty payment information, the Admin can then return the order to the customer as a Saved Order found in their My Account \> Saved Orders. This allows the customer to conveniently correct and resubmit the order without having to start over from the beginning.

This feature requires the **Revertable Order Statuses** Setting to be correctly configured:

  1. Go to **Admin Console** \> **Administration** \> **System** \> **Settings**.

  2. In the search box, enter **Revert** and look for and select **Revertable Order Statuses**.

  3. Enter the desired status in the field and click **Add** to create additional statuses or click **Delete** to remove any unwanted statuses.

After completing the previous set up instructions, follow the steps below to cancel an order.

  1. Go to **Admin Console** \> **Sales** \> **Cart History**.

  2. Select the desired Order.


    The order must still be in the **Cart History** and not submitted for purchase.

  3. In the Primary Toolbar, click **More Options**.

  4. Click the **Revert to Saved Order** menu option.

  5. A message will display that confirms the item was successfully converted to a Saved Order.