Optimizely <<product-name>> offers an automated email for PunchOut administrators to receive if an order request fails. This article provides the required steps to set up the automated email. The steps include changing a setting as well as editing the template.
## Update the setting
The **PunchOut_FailedOrderRequest** setting is a uniquely applied to each website.
Go to **Marketing** \> **Communication** \> **Email Templates**.
Locate the **PunchOut_FailedOrderRequest** template and click **Edit**. The email template is automatically created
Go to **Admin Console** \> **Administration** \> **System** \> **Settings**.
From the **Configuring** menu, select the desired website.
Select the **Order Management** finger tab.
In **Failed Order Email**, enter the email address. To add additional recipients, click **Add**.
## Edit the email template
To make edits to the template, go to the **Admin Console** \> **Marketing** \> **Communication** \> **Email Templates**.
The template is pre-populated with the following information:
**Subject line** – Failed Punchout Order Alert
**Body** – Date/Time Received: \<created on date/time>
**Body** – Order ID: \<Order ID from cXML>
**Body** – Bill To: \<BillTo.Name from cXML>
**Body** – The above document failed to be processed. See the Order Requests history for additional information
The email will be sent to the recipients according to the following conditions:
During the processing of the cXML – if a fatal error occurs **AND** there are any addresses in the Punchout_FailedOrderEmail setting **AND** the template exists, send out the email using the template.
Use the **Failed Order Email** Setting to identify the recipients who receive email notification for when an order fails when processing through cXML/PunchOut.