Service requests

The following services are available by request using the submit request form.

Deployments

The deployment process article explains how Configured Commerce deployments work in our environments and infrastructure.

Database backup

Implementation teams may request a copy of databases with written permission from the customer. Direct access to the database is not available; teams can only access only copies.

v2+ process

Service Desk will provide a download link for the database that will be active for up to 5 days.

SQL script execution

In the event of a data issue that can not be resolved by a code deployment, we support providing a SQL Script to execute against database.