Add or update websites for a cloud project

You may decide to add or update websites, or subdomains, to your existing project. Before you do, see Microsite support in Spire for websites using the Spire CMS, or the Multi-site management articles for sites using the Classic CMS.

Access limitations

Access to the function of creating a website, including using site copy, is limited to Mission Control and requires a ticket to the Optimizely support team.

The following fields are also limited to modification in Mission Control when the site is created:

• Key (website name)

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  Note

  The key must follow these rules. These rules are not necessary for the display name, which can be independent of the key.

  • Contain no more than 54 characters.
  • Contain only lowercase alphanumeric characters, -, or ..
  • Start with an alphanumeric character.
  • End with an alphanumeric character.

• Domain Names (including add, edit, delete)
• CMS Type (Classic or Spire)
  • If Spire, Optimizely also needs the blueprint name

The following fields are limited to the ISC_System or ISC_Implementer roles:

• Active
• Theme (if using Classic CMS)

Request an additional website

To add websites to an existing project, enter a support ticket:

1. Select Configured Commerce Support.
2. Enter Add additional website for the Subject.
3. Enter the following in the Description:

   Create a new website for {client name} {environment type: production or sandbox} with the following template:
   	- Containerized: Yes or No
     - Client:
     - Display Name:
     - Description:
     - Key:
     - CMS Type (Spire or Classic):
     - Expected Domain Name:
     - Blueprint/Theme:
     - Sendmail Domain (if different than primary website):
   

4. Select General questions/service requests/PW resets for the Priority.
5. Select Add Additional Sites for the Configured Commerce Request Type.
6. Add any attachments as needed.
7. Click Submit.

After support notifies you that they created your additional site, use the Websites section of the Admin Console to manage it.

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Note

Support does not copy existing websites, they only create websites from scratch.

Note that when these websites are staged, you are provided with various DNS or TXT records that you must set for SSL, mail, and other validation. You should set these records as soon as possible, but the site will not be cut over on a production site until you set the final CNAME record for the domain.

For further information on launching your new website, see Cloud customer launch checklist.

Request an update to your website

To update websites for an existing Cloud project, enter a support ticket:

1. Select Configured Commerce Support.
2. Enter Modify domains on website for the Subject.
3. Enter the following in the Description:

   Update existing website for {client name} {environment type: production or sandbox} with the following template:
     - Client:
     - Website Key:
     - Domains to add:
   	- Domains to remove:
   

4. Select General questions/service requests/PW resets for the Priority.
5. Select Add Additional Sites for the Configured Commerce Request Type.
6. Add any attachments as needed.
7. Click Submit.

After support notifies you that they added your additional domains, you can view the domains in the Websites section of the Admin Console.