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Go-live with Configured Commerce Cloud

Describes how to move content from sandbox to production, provision the production instance, push code to production, and other important steps, such as authorizing our request for SSL.

See also the Cloud Customer Launch Checklist for project milestones, request lead times, and required tasks.

Understanding how to go-live with your Configured Commerce Sandbox is an important and exciting process.

To start, Optimizely does not host sites on the naked domain. DNS does not support CNAME entries for naked domains, and our standard is to provide a CNAME DNS record for the client to enter in their public DNS records. We need to use the CNAME so Optimizely can manage the backend target of the web requests without having each site rely on a static IP address. If we used an A Record for the public facing website, the client would need to update their public DNS regularly whenever changes occur on Optimizely's servers; therefore, we do not allow A Records.

Optimizely requires a 10 business day lead time for any Go-Live requests. Unlike the Sandbox instance, the Production instance of Configured Commerce in the Cloud is manually updated by Optimizely. This means that when code is pushed to the production branch it is not automatically picked up by the Optimizely build servers. Production updates must always be requested using the Project Initiation form.



During the pre-go-live period, be sure all your users are accessing the integration URL for any imports/exports.

First-time Go-Live

When your implementation team started building in Configured Commerce in the Cloud they were provided technical on-boarding guidance and coaching on how code and content moves from one environment to another.

Copy the sandbox database to production

This is a one-time only event that occurs when the production environment is created. Optimizely will not copy Sandbox data to production in subsequent production updates. After the database copy, the hosting team runs scripts in your Production environment to:

  • Attempt to delete all IS\ users (Optimizely personnel) but will only be able to do so if they don't have records associated to them such as content being approved
  • Remove ISC_System role from ALL users (only Optimizely personnel will have these privileges)
  • Set the TokenEx payment gateway on with production credentials
  • Set the Test mode or related setting for payment gateways to being Live
  • Remove the Test Email account so emails will go out live
  • Turn off SaveDatasets for integration
  • Set a production server as an allowed server for integration (for import/export)
  • Turn on Etag caching for the site
  • Turn off saving datasets for FedEx andUPS
  • Turn off system debugging, mini-profiler, IntegrationConnection debugging and individual JobDefinition debugging
  • Set the application log size to 4000
  • Set AutomaticallyApplyThemes to False
  • Disable the Swagger CacheWarmer
  • Set the HttpsMode to Always
  • Set the StorageProvider to AmazonS3 or Azure (note, the actual bucket/account information will need to be updated to Production)
  • Set the "live" flag to true for all active carriers.

Use the following steps to complete the go-live process:

Push source code to the production branch

Just like the developer pushes the code to the Sandbox branch of the GitHub repository, they will need to push the same code to the branch called Production.

Submit the project initiation form

Start by completing the project initiation form. This is the same form you would have completed to provision your sandbox and project for the first time.

 FieldDescription / Suggested Value
CCComma separated emails that should be copied on the notifications for this go-live event
Subject[Client Name] - First Time Go-Live for Configured Commerce Cloud
DescriptionPlease schedule our go-live for [date] at [time] Central Time. Please migrate our sandbox data to production.
Sandbox Site OnlyUnchecked
Reset SandboxUnchecked
GitHub Account[The project github account]
GitHub UrlEmpty
Primary implementation team email accountThe email account that will be notified of any go-live events. Please note that all provisioning related notifications will be tied to the ticket number associated with this completed form.
SSL Certificate Postal AddressPostal address to be used in order to create the SSL certificate.
Public Facing G-Live Domain or applicable domain name

Authorize Optimizely's request to use SSL

The IT contact person at the customer will be notified of Optimizely's request to associate their domain and SSL with the Configured Commerce Cloud instance. Please be sure that request is approved. If not, this can be a bottleneck in the process and may cause delay.

Verify production

Once provisioned, testing can begin against hosts file entries. The Optimizely Hosting team will provide the host's file entries, which will include the public domain and the integration URL.

For example:

Production IP addresses

All traffic flowing into Configured Commerce Cloud currently flows through a single Network Load Balancer endpoint.  The IP address for that endpoint is

Traffic that originates from the Configured Commerce Cloud environment outbound towards the Internet is routed through an outbound proxy server.  The external (Internet-routeable) IP address for this interface is  In situations where the Configured Commerce Cloud service is querying an external endpoint (ie, your ERP API or a 3rd party service) traffic appears from  Note that you may need to adjust your on-premise network firewalls to allow traffic from this IP address.

  • Public Mailgun IP –
  • IP addresses –
    • Production
    • Sandbox

Update DNS entries for the domain

The Optimizely team then notifies you of the DNS addresses that should be used for setting the public DNS. Once the DNS settings have propagated through the internet, the site should come online at the location of the domains provided.



Use the URL for any imports/exports and integration connections from the website to the Commerce Integration Service (WIS).

Subsequent production updates

After the site is live in a production URL that uses Configured Commerce in the Cloud, any subsequent updates can be done by pushing code to the production branch, completing the project initiation request form, and supplying the go-live date.