Troubleshooting
This topic helps you debug issues with your Enriched Events Export data.
I do not see a _SUCCESS file.
If you don't see a _SUCCESS file, the data is still copied into the S3 bucket. When the _SUCCESS file appears, the process is complete, and it is safe to begin copying the data.
The _SUCCESS file says export failed.
File a support ticket so Optimizely can look into the issue.
The password column is missing in the credentials file I received from Technical Support.
We do not provide access to the AWS web console, which is why there is nothing in the password column. All you need are the AWS_ACCESS_KEY_ID, the AWS_SECRET_ACCESS_KEY, and the AWS_SESSION_TOKEN to access your data.
Updated about 1 month ago