Troubleshoot

I do not see a _SUCCESS file

If you do not see a _SUCCESS file, the data is still being written to the S3 bucket. When the _SUCCESS file appears, the process is complete and it is safe to begin copying the data.

The _SUCCESS file says export failed

File a Support ticket so Optimizely can look into the issue.

The password column is missing in the credentials file I received from Technical Support

Optimizely does not provide access to the AWS web console, so the password column is empty. All you need are the AWS_ACCESS_KEY_ID, the AWS_SECRET_ACCESS_KEY, and the AWS_SESSION_TOKEN to access your data.