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This topic helps you debug issues with your Enriched Events Export data.

I do not see a _SUCCESS file.

If you don't see a _SUCCESS file, the data is still copied into the S3 bucket. When the _SUCCESS file appears, the process is complete, and it is safe to begin copying the data.

The _SUCCESS file says export failed.

File a support ticket so Optimizely can look into the issue.

The password column is missing in the credentials file I received from Technical Support.

We do not provide access to the AWS web console, which is why there is nothing in the password column. All you need are the AWS_ACCESS_KEY_ID, the AWS_SECRET_ACCESS_KEY, and the AWS_SESSION_TOKEN to access your data.