Deployment process

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Note

Deployment process updates

Deployments through Mission Control for Configured Commerce Cloud are here! Customers in v2+ environments can deploy in significantly wider windows than our previous Wednesday and Friday deploy times.

What's new

Starting on August 8, 2022, new deployment requests for Configured Commerce customers in containers are handled by the Optimizely Service Desk. Requests entered before this date will still be done by the Optimizely Configured Commerce SRE team.

The deployment process varies based on your Configured Commerce instance's hosting infrastructure version.

Refer to our Infrastructure overview article to learn more.

v2+ infrastructure process

Sandbox & additional developer environments

Deployments for non-production environments are automatically performed when you commit to the attached git branch. You will receive an email upon success or failure.

Production

You must use the ticket form for all production deployments.

Scheduling

Deployments can be scheduled with Service Desk in 30 minute intervals based on the scheduling windows listed below. All request approvals depend on available resources and your request will either be approved or you will be presented with other time options if the original time requested is not available. Optimizely recommends 24 hours notice for deployment, but requested times are not guaranteed until the Service Desk has confirmed your time slot.

Extensions-only deployments

Extensions-only deployments will be available through the Service Desk request during the hours set in your Service Level Agreement.

Scheduling

• Standard and enhanced support
  • 12/5, 8:00 AM-8:00 PM EST/CET/AEDT, depending on region
• Premium support
  • 24/7/365 with a target response time of six hours

Base code + extension deployments

Scheduling

• Monday - Friday 8:00 am - 5:00 pm CST (Affected by US Holidays)

Cancellation

Please respond to your original deployment request support ticket to cancel the scheduled deployment.

v1 infrastructure process

Sandbox

Deployments for non-production environments are automatically performed whenever you commit to the attached git branch. You will recieve an email upon success or failure.

Base code deployment

You must make a deployment request for v1 Sandbox environments to update the base code version. These requests are processed as queued.

• Deployment Window: CST Business Hours

Production

All production deployments must be requested using the following form: Ticket Form

Scheduling

• Wednesday & Friday 7:30am - 4:30pm CST (Affected by US Holidays)
• Requests need to be submitted before 4:00 pm CST day prior to desired window.

Cancellation

• Sent before 4pm CST day prior

Rolling back deployments

Extensions-only

You are allowed to roll back extensions upon request. Please be aware of any database schema changes you may have deployed, as only the code is rolled back.

Base Code

You are not currently allowed to roll back base code deployments.